Local Governance & Service Delivery Satisfaction Survey

Client: Rural District Councils & Urban Authorities (Zimbabwe)
Year: 2025

Overview:
Isiqongo Africa conducted a comprehensive Client Satisfaction and Service Standards Index Survey across 20 councils to assess citizen perceptions of service delivery, transparency, and efficiency.

Our Role:

• Developed a Service Standards Index for performance benchmarking.
• Analyzed quantitative and qualitative data to guide evidence-based policy reform.

Impact:
Improved citizen engagement frameworks and enhanced local authority accountability mechanisms.

Women’s Economic Empowerment Mid-Term Evaluation

Client: Zubo Trust
Year: 2025

Overview:
A mid-term evaluation of the Women’s Livelihood Empowerment and Social Inclusion Project focused on strengthening women-led enterprises and promoting gender equity.

Our Role:

• Led gender and social inclusion impact analysis.

• Applied mixed-methods design combining community surveys, FGDs, and case studies.

Impact:
Informed adaptive programming that increased women’s access to financial resources and decision-making roles.

Institutional M&E Integration and Capacity Strengthening

Client:  Zimbabwe Prisons and Correctional Service (ZPCS)
Year: 2023

Overview:
Isiqongo Africa supported ZPCS in embedding a results-based monitoring and evaluation system across institutional structures.

Our Role:

• Designed institutional M&E framework and training tools.
• Conducted baseline assessments and mentoring for internal M&E units.

Impact:
Enhanced data-driven decision-making and improved program performance reporting.

Regional Gender-Responsive Climate Adaptation Programme

Client: African Union – GRAP Initiative
Year: 2024–2025

Overview:

A regional program strengthening gender-responsive climate adaptation across Southern Africa.

Our Role:

• Facilitated regional learning sessions and capacity-building workshops.
• Led evaluation of climate-smart practices and gender integration.

Impact:
Strengthened climate adaptation strategies adopted by multiple national governments and CSOs.

Safe Online Programme Evaluation

Client: UNICEF South Africa
Year: 2025
Overview:
Evaluation of the Safe Online initiative promoting child protection in the digital environment.

Our Role:

• Designed evaluation framework incorporating behavioral and institutional change metrics.
• Conducted field assessments and synthesized policy recommendations.

Impact:
Provided actionable insights for strengthening digital safety frameworks for children across South Africa.

Planting for Progress Impact Assessment

Client: Practical Action
Year: 2022
Overview:
Assessment of climate-smart agriculture interventions promoting food security and sustainable land management.

Our Role:

Evaluated environmental, social, and economic impacts of P4P initiatives.

Utilized GIS and predictive analytics for spatial impact visualization.

Impact:
Enhanced adoption of climate-resilient practices by smallholder farmers in target districts.

Vocational Skills and Youth Empowerment Evaluation

Client: Young Africa
Year: 2022
Overview:
Multi-country evaluation of vocational training programs and their impact on youth employment and livelihoods.

Our Role:

• Designed and executed mixed-method evaluations across three countries.
• Mapped pathways from skills development to economic empowerment.

Impact:
Strengthened youth employability strategies integrated into regional TVET systems.

Climate Adaptation for Rural Livelihoods Evaluation

Client: Oxfam Zimbabwe
Year: 2019
Overview:
Evaluation of the Climate Adaptation for Rural Livelihoods project integrating socio-environmental resilience.

Our Role:

• Conducted baseline and endline impact studies.
• Designed participatory community resilience indicators.

Impact:
Informed future scaling of resilience-based programming across rural districts.

Next Generation Zimbabwe Youth Impact Survey

Client: British Council
Year: 2019
Overview:
A national study assessing youth perceptions, opportunities, and participation in governance and development.

Our Role:

• Managed data collection and analysis using R and SPSS.
• Produced visual analytics reports for policy advocacy.

Impact:
Contributed to youth policy formulation and stakeholder engagement initiatives.

SECA Climate Adaptation Baseline Study

Client: UNDP
Year: 2017
Overview:
Baseline study for the Strengthening Environmental and Climate Adaptation (SECA) program.

Our Role:

• Integrated environmental and social indicators into baseline tools.
• Conducted capacity assessments and stakeholder consultations.

Impact:
Provided foundational evidence for climate resilience programming and donor funding alignment.